Policies & Service
Return Policy & Guarantees
Return Policy & Guarantees​

What’s the BMHshop product warranty? 
Does BMHshop check the products before shipping them to me? 
What should I do if my items arrived damaged? 
What should I do if my products go broken after a period of use? 

What’s the BMHshop product warranty? 
Yes, everything you buy from BMHshop has a guarantee of quality and will exactly match the description on the website.
Factories that supply BMHshop are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from BMHshop just as much as any western retailer. 
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. 
12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). 
Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect  is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. 

You can cancel your order within 14 days from the day on which you receive the goods purchased.You must send your communication before the 14 days’ cancellation period has expired and return the item.If you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.  

Contact Us
If you have any further questions, please contact us via e-mail: vipcustomer@baimaclub.com.