*Most emails get a response within 12 hours. It may take longer on holidays, Weekends and Peak Season. Our happiness engineers will strive to provide the best customer service experience. 

Customer Service - Hours of operation:
Mon-Fri: 06:00am - 6:00pm EST

Sat, Sun: Closed.

Email address:
vipcustomer@baimaclub.com

Frequently Asked Questions:
Q: How long will it take for to receive my package?
A: Due to huge order volumes, it takes 4-7 business days for processing (unless stated otherwise on product page), additional 7-10 business days to receive your order, (domestic) and International shipping takes a minimum of 15 business days.

Q: Is shipping free?
A: Yes if your order is more than $120, it will ship free, worldwide..

Q: Do we ship internationally?
A: Yes. Please note that International delivery is insured and safe, and all orders will arrive to their destiny. If for any reason the package has not arrived to you, you will receive the money back or we will reship your order free of charge.

Q: What is the company return policy?
A: We cannot process any returns due to the nature of our product.

Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and live chat support enables us to provide the most accurate response. We focus on providing fast and high-quality responses by email, and informative as possible so you’re always talking to a human that can help first-hand.