Customer Service
HOW TO TRACK MY PACKAGE
HOW TO TRACK MY PACKAGE
WHERE TO FIND MY TRACKING NO.?
1.If you check out as a guest, you will receive an email about Order confirmation after your placed order.

Please note that there’s no order information in your account once you check out as a guest. 

Don't worry. When your order is shipped out, we will send you a delivery notification email. So you can find tracking number and track your order.

2.If you sign in or sign up before you place order, you could check your order in your account. Also, you’ll receive a delivery notification email When your order is shipped out. So you can find tracking number and track your order.
WHERE TO TRACK?
1. Tracking No. starts and ends with 2 letters like: LS568229135CN
Click here to track: https://www.17track.net/en
2. Tracking No. carries 16 characters (digits or combination of letters and digits) like: 4006318033246756 & 2MA679936101000931502
Click here to track: https://www.17track.net/en
If the destination is Canada, then select the “Canada Post” as carrier; if Australia, select the "Australia Post".
3. Tracking No. ends with letters”GB” like: VC026944740GB
Click here to track: https://www.17track.net/en , and select the “JCEX” as carrier.
4. Tracking No. carries 10 digits like: 8386504840
Click here to track: https://www.17track.net/en , and select the "DHL" as Carrier.
NOTES:
1. Your tracking number may take 1-3 days to become active from shipping date.
2. If you can't find any tracking no. on your order list, we're still preparing for your package.
3. If you can find more than 1 tracking no. on your order list, we must have shipped in different packages.
4. if you find only part of items has no tracking no., we're still preparing for the shipment of other items.
5. Tracking No. has 11 digits like: 70075154575, this kind of number is not for tracking your package.